These terms apply to the Stridelong app, to the Plus subscription and to the stridelong.com website, including the trainer console. Using Stridelong means accepting them; by creating an account, you expressly accept them. They are written to be read in full.
Who publishes Stridelong
Stridelong is published by R2C PROD CO, a French simplified joint-stock company with a single shareholder, 14B rue de l'Église, 60260 Lamorlaye, France (Compiègne Trade and Companies Register 943 570 010). For any question: support@stridelong.com. The full legal notice is on the page of that name.
What Stridelong is
A timing and analysis app for horse workouts, built on a phone's sensors: GPS and accelerometer. It is intended for racing and training professionals and enthusiasts, aged 16 and over.
For the rider, Stridelong comes in two plans: Free, which costs nothing, and Plus, a paid subscription sold in the app by Apple. For the trainer, the console on stridelong.com is a paid offer sold by Stridelong, through Stripe, to professionals only. The trainer's subscription changes nothing for the rider, who stays on Free or Plus and buys their own Plus.
Your account
An account is optional: the app works without one. It is created with Sign in with Apple, with no password; on the console, the trainer signs in through a link sent to their email address. You are 16 or older. You are responsible for what is done from your account: do not let anyone use it in your place.
You can export everything at any time, and delete your account from Settings, Delete my account. The details are in the Privacy Policy.
Your data, our commitments
- Your data stays yours. The horses, tracks and workouts you create belong to you. You only authorise us to record them, back them up and pass them to the people you choose to send them to, in order to run the service you asked for, and for nothing else. We acquire no ownership of them.
- No health data. Stridelong measures horses, not people. It does not process the health or fitness of the person riding, is not a medical device and replaces neither a veterinarian nor a doctor. Do not enter health data about a person.
- What you share is your responsibility. A workout, a track, a note or a name that you send to a trainer, to a contact or through a read-only link is shared under your responsibility: share only what you have the right to share, and respect the confidentiality instructions you have been given.
- No sale of data. We do not sell, rent or give your data to anyone, we draw no advertising from it and we do not hand it to data brokers. Nothing leaves the stable without the trainer's or your own action.
What the measurements are worth
The figures come from a phone's sensors, not from an official timing device. They are measured with care and their limits are stated: when a measurement is missing, the app shows "Unavailable" rather than making one up.
The measurements inform training decisions, they do not make them: they replace neither the trainer's judgment, nor the rider's eye, nor a veterinarian's opinion. No figure from the app constitutes advice on care, race entry or betting.
Safety first
The app is designed to work with the phone in your pocket, screen locked, precisely so that no one rides a horse while looking at a screen. You remain the sole judge of the safety conditions of a workout, for yourself as for the horse.
Stridelong never turns speed into a game: no figure pushes you to beat a record, and records are there to look at, with no notification and no reward. Pushing a number means pushing a horse.
Stables
A trainer creates their stable on the console and invites their riders through a link. A rider who accepts the invitation is linked to the stable. The horse stays with the rider: joining a stable transfers no horse and makes no workout visible. The trainer receives a workout only if the rider sent it, by ticking the send option in the app, once per morning, for one or several trainers. When the rider leaves the stable, each keeps their copy: workouts already sent stay readable to the trainer, and later ones are no longer sent to them. The console groups on one sheet the horses of the same identity coming from several riders.
The trainer agrees to invite only riders who ride for them and to use the workouts they receive only for the needs of their stable. They remain responsible for this towards the people concerned.
Read-only links
A read-only link opens a page that shows the image of a workout to someone who doesn't have the app. A rider creates them on their own workouts; a trainer creates them on the workouts a rider has sent them, never on those of a rider who has left the stable. What the page shows and what we keep is described in the Privacy Policy, section "Read-only links".
Whoever creates a link:
- creates it only to show a workout to a person who has a legitimate reason to see it, an owner or a veterinarian for example, and gives it only to that person;
- knows that a link can be passed on: anyone who has it can open the page, we cannot prevent its recipient from passing it on, and the author remains responsible for the person they give it to. If the horse belongs to a stable or an owner, they respect the confidentiality instructions they have been given;
- never uses it to monitor a rider's hours or movements, nor to spread racing tips or betting advice.
The trainer further agrees to create a link only on workouts the rider has sent them, and not to recreate, without having discussed it with the rider, a link the rider has just revoked.
The rider sees every link created on their workouts, with its author and its expiry date, and can revoke it at any time; the trainer sees those they created and can revoke them. A link lasts 7 days by default, 30 at most. We may revoke a link that is reported to us or that breaks these terms, under the rules of the "Network and your conduct" section.
Network and your conduct
Network lets you add contacts with their code or their link, and send them workouts and tracks. Nothing there is public: only the contacts you have accepted receive what you send them.
You agree not to send anything, and not to choose any name (yours, a horse's, a workout's or a track's), that is insulting, threatening, hateful, discriminatory, obscene or misleading, or that impersonates someone. Harassment and unwanted solicitation are forbidden. Stridelong is not a tipping service: Network may not be used to sell or spread racing tips or betting advice.
You are responsible for what you send. A workout shows the horse's name, its times and where it was run: if the horse belongs to a stable or an owner, respect the confidentiality instructions you have been given.
These rules apply to any text you write in Stridelong, including the notes and workout types your trainer reads, and the messages you send to support.
If someone bothers you, Block stops them from sending you anything, without telling them, and Report alerts us. You can also write to us at support@stridelong.com, even without an account.
An automatic filter rejects names that contain offensive words. Beyond that, we do not read what you send: we review content when it is reported to us. Depending on how serious it is, we may remove the content, send a warning, suspend an account, for a limited time or not, or close it. The person concerned receives the reasons for the decision and can challenge it by replying to our message. When content suggests a threat to someone's life or safety, we alert the authorities.
Submitting a track
The tracks you create remain yours. By submitting a track for certification, you grant Stridelong, free of charge, worldwide and without time limit, the non-exclusive right to verify it, correct it, rename it and publish it in the app's catalog and on the website, where it benefits every user. It stays in the catalog after your account is deleted; you can ask for its removal by writing to us. Stridelong freely accepts or declines each submission.
Only submit a track you have the right to make known. Do not submit a track whose outline would infringe on someone else's rights or reveal a private location without its owner's consent, and do not give its points your name or anyone else's: they are published as you wrote them.
Catalog tracks are checked with care, but an outline may contain an error: if you find one, let us know.
The Plus subscription
Plus is a rider's subscription that opens, in the app, features in addition to those of Free. The feature-by-feature list is on the app's subscription screen. Plus never sells speed: it helps you understand a workout, it does not push you to beat a number or to push a horse.
- Who sells, who collects. The subscription is a contract with Stridelong, the seller, and is bought in the app through Apple's App Store, which collects the price, invoices it and handles refunds. The price, the length and the currency are those shown on the subscription screen before the purchase, taxes included as Apple applies them in your country.
- Plans. A monthly plan, an annual plan and, in some countries, a weekly plan.
- Free trial. A plan may offer a free trial, whose length and the price that follows are shown before the purchase. If you cancel at least 24 hours before the end of the trial, you pay nothing.
- Automatic renewal. The subscription renews automatically at the end of each period, at the displayed price, until you cancel it. Payment is charged to your Apple account.
- Cancellation. You cancel at any time, in your Apple account settings (Subscriptions), at least 24 hours before the end of the current period. Cancellation takes effect at the end of the paid period; you keep Plus until then. We cannot cancel for you a subscription bought from Apple.
- What remains after Plus. Nothing is ever deleted: if Plus ends, your workouts stay saved and listed, and Free keeps working. Plus reopens them.
- Changes of price and content. We do not change the price or the content of a running subscription without following Apple's rules and the law: you are told before the renewal and you can cancel before it applies.
- Withdrawal and refund. See the "Withdrawal, refund" section below and the Refund Policy.
The trainer console
The console is reserved for professionals who train horses or run a stable. By buying it, the trainer declares that they act for the needs of their professional activity. If, despite this declaration, the law recognises you as a consumer, your mandatory consumer rights are not limited by this section.
- Price. A monthly base fee and a monthly amount per seat. A seat is the right to receive the workouts of an invited rider who has accepted the invitation. The amounts are shown on the payment page before you confirm, excluding taxes; VAT or the applicable tax is added according to your country and whether you provide a valid VAT number. No amount is charged per horse.
- Seats. The number of seats follows the linked riders: it goes up when a rider accepts your invitation and down when they leave the stable. Differences are adjusted pro rata on the next invoice.
- Payment and renewal. The subscription is monthly, collected by Stripe, and renews automatically every month until you cancel it. If a payment fails, Stripe retries it; the console stays open until the end of the period already paid, then closes if the payment does not go through.
- Trial and offers. A free trial or a stable offered for a given period may be proposed; they are shown before any payment and end on the stated date.
- Cancellation. You cancel at any time from the console's Billing page, through the Stripe portal. Cancellation takes effect at the end of the paid period; you keep the console until then. There is no minimum commitment.
- Change of price. We announce any change of price or plan at least 30 days before it applies, by email to the sign-in address; it applies only from the next renewal, and you can cancel before.
- Riders. A seat costs the rider nothing and changes nothing in their plan. You are responsible for informing riders about what you do with the workouts they send you.
- Refund. See the Refund Policy.
Withdrawal, refund
For Plus, the price is collected by Apple: refund requests and the exercise of the right of withdrawal are made to Apple, as the Refund Policy explains. If you are a consumer in the European Union, you have 14 days from subscribing to withdraw, without giving a reason; if you asked for Plus to start immediately, you only pay for the part of the service already provided. Where the law excludes this right, for example for digital content whose immediate supply you requested while expressly giving up your right, Apple tells you so at the time of purchase.
For the console, sold to professionals, there is no legal right of withdrawal: the Refund Policy says what we do.
Statutory guarantees
If you are a consumer, you benefit from the statutory conformity guarantee for digital content and digital services: Plus and the app must conform to what is described, throughout the subscription, and we answer for lack-of-conformity defects that appear under the conditions set by the consumer code. Nothing in these terms limits this guarantee or the rights the law gives you.
Customers in Australia
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Suspension and termination
You can stop using Stridelong at any time and delete your account from the app. Deleting your account does not stop a Plus subscription: it is cancelled with Apple. We may suspend or close an account that breaks these terms, under the rules of the "Network and your conduct" section, which apply to the whole service. We may also close the console of a trainer who does not pay, as the "The trainer console" section says.
What may change
Stridelong evolves: we add, change or remove features, and the service may be interrupted, in particular for maintenance. For a subscriber, we change what the service provides only for a valid reason (technical, security, legal or improvement), at no extra cost to them, giving clear advance notice; if the change degrades their access or use by more than a minor amount, they can cancel at no cost. Whatever happens to the service, what is on your phone remains yours and can be exported at any time.
Any change to these terms is announced in the app and on this page at least one month before it applies to a subscriber. If you do not agree, you can stop using Stridelong, delete your account and cancel your subscription without penalty, within three months after the change takes effect.
Liability
We work to make Stridelong accurate and reliable, and we are liable for our failures under the conditions set by law. Training, race entry, care or betting decisions made on the basis of the app's figures remain yours; we cannot guarantee an uninterrupted service, nor measurements free from the inherent limits of a phone's GPS and sensors. Nothing in these terms limits the rights the law gives you, in particular if you are a consumer.
Between professionals (the console), our liability is limited to direct damage and capped at the amount you paid for the console in the 12 months before the event giving rise to it, except for our gross negligence or wilful misconduct and without emptying of substance our essential obligation, which is to provide the console.
Place names
The names of tracks and racecourses that appear in the app and its catalog designate places. They belong to their owners. Stridelong is not affiliated with any racecourse or training center operator and is not endorsed by any. An owner who wishes a name to be removed can write to support@stridelong.com; the removal is made without delay.
Intellectual property
The Stridelong name, the logo, the texts of the app and the website and the verified catalog's track outlines remain the property of their publisher. The data you create remains yours.
Apple
For the iOS app, Apple's standard end user license agreement (Licensed Application End User License Agreement) applies in addition to these terms. Apple is not a party to these terms or to your Plus subscription, which is a contract with Stridelong; questions about the app, its warranty and its defects are addressed to us. If Apple's agreement and these terms differ, the mandatory law of your country of residence prevails over both.
The framework
These terms are governed by French law. If you are a consumer living in the European Union or elsewhere, you keep the protection of the mandatory rules of your country of residence and you may bring proceedings before the courts of your country of residence. Between professionals, the French courts of the publisher's registered office have jurisdiction. We do not impose arbitration or a waiver of class actions on you.
If you disagree with us, write to us first at support@stridelong.com: we will look for an amicable solution with you.