A question, a problem, content to report? Write to us: a person reads every message.
Contact us
From the app, with an account: Settings, then Customer support. Your request is sent with the app version and the sync status, so we do not need to ask you for them, and you find our reply in the app, in My support requests. You can attach up to five screenshots or files.
By email, with or without an account: support@stridelong.com.
We answer in French and English.
When we reply
We usually reply within three working days. Content reports come before other requests. A request about your personal data is answered within one month at most.
So we can help the first time
Tell us your iPhone model, its iOS version and the Stridelong version, shown at the very bottom of Settings. For a measurement problem, tell us the horse, the date and the track of the workout concerned. A screenshot is often worth more than an explanation.
Reporting a person or content
In Network, Report alerts us, and Block stops the person from sending you anything, without telling them. You can also write to us, even without an account.
Subscriptions and refunds
Plus, the rider's subscription, is bought and cancelled with Apple: your iPhone's Settings, your name, Subscriptions; or, in the app, My profile, Manage subscription. Apple collects the payment and handles refunds. The trainer console subscription is managed from the console's Billing page. The details, including the right of withdrawal and the statutory guarantees, are in the Refund Policy.
Your account and your data
To delete your account: in the app, Settings, then Delete my account. A trainer's account is deleted from the console: Settings, then Delete my account. Deleting your account does not stop a Plus subscription: cancel it with Apple first.
To take your data with you: Settings, then Data & exports.
The Privacy Policy explains what we do with your data, how long we keep it and how to exercise your rights. The Cookie Policy lists the website's trackers. The Terms of Use set out the rules of the service.
Stridelong is published by R2C PROD CO (Compiègne Trade and Companies Register 943 570 010).